Building our training and development infrastructure

CSN are developing a series of training programmes that are practical, value-for-money and designed to create ongoing improvement and development for customer service professionals at all levels of an organisation.

People deliver customer service. How good your staff are will determine the quality of the customer experience. Therefore, improving the skills and understanding of staff will have a direct impact on improving customer service standards.

As we continue to design and develop our infrastructure we shall offer a range of course from leadership development  to speed learning customer service techniques.

Our ' 21st Century Leadership' workshop is the starting point.

Other courses will include:

  • Best practice in Service Excellence
  • 360 feedback process - supported with individual coaching
  • Leading and developing high performance teams
  • Service Excellence Tools & Techniques
  • Complaint Handling
  • Customer Communication Skills
  • Post Graduate Programmes 

Should you wish to discuss leadership development - at an individual, team or organisational level then please contact CSN on 01902 311641 or info@customernet.com

 

Courses Available to Book Now

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Organisations who have sent staff on CSN training programmes report:

  • Improved people skills
  • Higher morale
  • Staff feel more valued
  • Better customer service standards
  • Improved business results overall  

FACT: Service leaders grow twice as fast as their low service competition
Source: Strategic Planning Institute

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